Moxa-technologies CP-102U/UL Manuale Utente Scaricare il pdf (Pagina 78)

CP-102U/UL User’s Manual Service Information

B-4

Product Return Procedure

For product repair, exchange, or refund, the customer must:

% Provide evidence of original purchase.

% Obtain a Product Return Agreement (PRA) from the sales representative or dealer.

% Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter

product repair time.

% Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The

PRA should be visible on the outside of the package, and include a description of the

problem, along with the return address and telephone number of a technical contact.

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Moxa-technologies CP-102U/UL Manuale Utente Pagina 78