Moxa-technologies W321 Manuale Utente Scaricare il pdf (Pagina 28)

ThinkCore W311/321/341 Hardware User’s Manual Service Information

Product Return Procedure

For product repair, exchange, or refund, the customer must:

 Provide evidence of original purchase.

 Obtain a Product Return Agreement (PRA) from the sales representative or dealer.

 Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter

product repair time.

 Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The

PRA should be visible on the outside of the package, and include a description of the problem,

along with the return address and telephone number of a technical contact.

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Moxa-technologies W321 Manuale Utente Pagina 28