Moxa Technologies E Series Manuale Utente Scaricare il pdf (Pagina 47)

ioLogik R2140 User’s Manual Service Information

Product Return Procedure

For product repair, exchange, or refund, the customer must complete each of the following:

z Provide evidence of original purchase.

z Obtain a Product Return Agreement (PRA) from the sales representative or dealer.

z Fill out the Problem Report Form (PRF) with as much detail as possible to minimize repair

time.

z Carefully pack the product in an anti-static package and send it, pre-paid, to the dealer. The

PRA should be visible on the outside of the package and should include a description of the

problem along with the return address and telephone number.

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Moxa Technologies E Series Manuale Utente Pagina 47